Terms & Conditions


Welcome to the dreamshop.com.my website, a site (this “Website”) owned by DCR MARKETING SDN BHD (“DCR”). The following terms and conditions set out in these Terms of Use apply to your access and use of this Website. Please read these Terms of Use carefully. If you do not accept these Terms of Use, please discontinue your access to this Website and/or use of the services immediately.

The material, functions, information, and content provided in this Website may be changed from time to time with or without notice at DCR's absolute discretion. It is your responsibility to periodically review these Terms of Use. Your continued access or use of the Website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity and DCR concerning your access and in relation to your use of the Website and/or the services provided herein.

This Website is intended for users who are at least 18 years old only. Minors under the age of 18 are not permitted to use or register for this Website.

A simple registration process would need to be completed where you will be required to key in your email address as Login ID and create your own password for the creation of an account with the Website by providing a true, accurate, current, and complete information about yourself.

You shall be solely responsible for maintaining the confidentiality of your Login ID and password, and you agree to accept responsibility for all activities that occur under your account or password whether or not authorized by you and you shall immediately notify DCR if it comes to your knowledge that your login name and/or password has been compromised or there has been unauthorized use of your account.

DCR shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and/or password. DCR reserves the right to remove, reclaim or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

DCR reserves the right to refuse service, terminate and/or suspend accounts, remove, or edit the content, or cancel orders at its sole discretion at any time if: -

  1. you breach any of these Terms of Use;
  2. there is suspected forgery or fraud or there has been a forgery or fraud reported or committed involving your account;
  3. there is a dispute as to the ownership of your account;
  4. there has been any misrepresentation or any other abuse of your account;
  5. you disparage, tarnish, or otherwise harm DCR and/or this Website, in DCR’s opinion; and
  6. you use this website in a manner inconsistent with any applicable laws or regulations.

You further agree that DCR shall not be liable to you or to any other person as a result of any such termination, suspension of account, refusal of service, cancelation of order and removal of content.

You expressly understand and agree that your access in relation to your use of this Website and/or the services provided herein are at your sole risk. The materials and information in this Website, including but not limited to the Product description, information, data, text, graphics, audio, video, links or other items (hereinafter collectively referred to as “Materials and Information”), are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

DCR shall use its reasonable efforts to ensure the accuracy and validity of the materials and information made available on the Website, DCR does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of completeness, accuracy usefulness, reliability, fitness for a particular purpose in respect of the Website, the material and information and/or functions therein and expressly disclaims liability for errors and omissions in such materials and information and/or functions.

DCR and its participating strategic partners do not make any warranty, express or implied, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose, the material, information and/or functions on any product and/or service made available on the Website.

All Easy Payment Plan (EPP) offer in our portal is managed by DCR MARKETING SDN BHD. This will include all related processes and EPP application processes with the banks. DCR MARKETING SDN BHD will be the final entity to process EPP applications with the respective banks.

You accept the inherent security risks of providing information and dealing online over the internet and agree that DCR has no liability or responsibility of any breach of security.

DCR will not be responsible or liable to you or any losses you incur arising from: -

  1. user error, such as forgotten passwords or incorrectly construed transactions;
  2. server or system failure, error, omission, interruption, delay in transmission or data loss;
  3. any access, use and/or inability to use this Website;
  4. reliance on any data or information made available through this Website. You should not act on such data or information without first independently verifying its contents; and
  5. any cause over which DCR has no control including unauthorized access or activities by any third party, viruses and/or any form of cyber-attack against the Site, forgery and fraud.

Your access and use of this Website shall at all times be in accordance with all rules, regulations, laws and legislation governing the same and any guidelines and policies of DCR pertaining thereto. You shall not conduct yourself in a way which:

  1. disrupts the access and use of this Website and the products and services provided hereunder by others;
  2. disrupts the provision of this Website and the products and services by DCR and its partners;
  3. adversely affects the rights of DCR, its partners or any other persons;
  4. gives rise to civil liability or constitutes a criminal offence;
  5. is objectional to public morals and decency;

or otherwise misuse in any way, this Website, its contents and the services provided hereunder. Neither shall you assist or enable others to perform or carry out the acts as above mentioned.

No free trial period will be offered for all products featured.

Your purchase delivery subject to stock availability and depending on your delivery location. The products will be couriered to addresses within Malaysia only. No delivery to P.O.Box addresses.

All products purchased from this Website are made pursuant to a delivery arrangement stated in the terms and conditions applicable to the products and services. The risk of loss or damage and title for such products shall be passed to you upon the delivery of the possession of the product to you.

In the event of any unsuccessful delivery of the products and/or services by DCR due to your absence in receiving the products and/or services at the designated address agreed by you, you shall solely bear the total cost of further deliveries of the products and/or services to you. You are hereby notified that DCR shall give no refund to you for the products and/or services under the aforementioned circumstances and/or any causes and circumstances beyond DCR’s control.

Except for certain non-returnable product, your order is subject to a “cooling off period” of three (3) calendar days upon order received in respect of all products purchased from this Website and on condition that product returned are classified as malfunction, damage, badly defect and parcel must be returned in its original packing (with all accessories, tags, documentation and authenticity card) and original condition. The delivery cost for the return of the Products shall be borne by you.

Underwear, brassiere and lingerie products are non-returnable products. Due to the intimate nature and hygienic standards, we do not accept any return and exchange for these products.

If any of the product appears to be damaged or defective, you must contact dreamshop.com.my Customer Service at +603 7832 6103 to provide details of the damage on the product(s) within 48 hours upon receipt of the product(s) ordered. Any claims made after 48 hours upon receiving shall not be entertained.

Requests for return of damaged products can only be made by informing the Customers Service on condition that product must be returned in its original packing (with all accessories, tags, documentation and authenticity card) and original condition with particulars of the damage within 3 working days from date of notification was made to the following address:

DCR Marketing Sdn Bhd (718792-P) - Head Quarter
C-3-03, Capital 3, Oasis Square,
No. 2, Jalan PJU 1A/7A, Ara Damansara,
47301 Petaling Jaya, Selangor.

After receiving the product, DCR will examine and test the defective product in accordance to your complaint. If the defect you described is found to be valid in the unfettered opinion of DCR, will deliver the same replacement product to you.

All Products returned shall be exchanged with a Product of the same description in the Purchase Order. A refund in relation to a returned Product will only be made where DCR has no more stock of the returned Product.

Refund is only applicable upon confirmation that the returned product is in good working condition in the unfettered opinion of DCR along with the original packaging to DCR.

Any refund will be processed and credited to the respective credit card account or payment mode in accordance to the Bank’s and Financial Institution’s policy and timeframe. The Delivery and other incidental costs will not be reimbursed.

Returns however will not be made or will be made subject to additional charges, where the Product(s)' failure to correspond with the order made by you is due to your failure to provide accurate or complete instructions with regards to your purchase order.

Save in the case of damaged or defective products and within the five (5) working days upon notification, all products purchased cannot be returned for cash or exchanged for other products.

In the event that there is any unresolvable dispute between DCR and/or the vendor of this Website and you, DCR reserves the right to suggest and implement an appropriate resolution at its sole discretion.

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned and/or licensed by DCR and/or its content supplier and are protected by copyright, trademarks and other laws. The compilation of all content on this Website is the exclusive property of DCR and is protected by copyright laws.

Unless the prior written consent of DCR and/or the relevant third party proprietor(s) of any of the trademarks, service marks or logos appearing on the Website has been obtained, no license or right is granted to any party accessing this Website to use, download, reproduce, copy or modify such trademarks, service marks or logos. Similarly, unless the prior written consent of DCR and/or the relevant proprietor(s) has been obtained, no such trademarks, service marks or logos may be used as a link or to mark any link to the Website or any other site owned and/or controlled by DCR.

DCR grants you a limited license to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DCR. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DCR. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DCR and/or its relevant third-party proprietor without express written consent. You may not use any metatags or any other "hidden text" utilizing DCR 's name or trademarks without the express written consent of DCR.

DCR and its participating strategic partners shall not in any event be liable for any loss or damage howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this Website (or any third party link to or from the Website), reliance on the information contained on the Website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise. This exclusion clause shall take effect to the fullest extent permitted by law.

You hereby irrevocably agree to indemnify and keep indemnified DCR and its participating strategic partners from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by DCR and its participating strategic partners in connection with or arising from:

(1) your misuse of this Website and the services provided herein, and/or
(2) your breach of these Terms and Conditions howsoever occasioned, and/or
(3) any intellectual property right or proprietary right infringement claim made by a third party against DCR in connection with your use of this Website.

The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. DCR reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).

If we found any errors on the price for any items listed in dreamshop.com.my, we reserved the right to amend the price of the products even though the order has been paid. We will then request buyers to confirm again if they agree to the newly revised prices. If they do not agree to the revised price, order will be cancelled and money will be refunded to buyer in full.

We will communicate with you by e-mail and/or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All transactions on the Website are for orders of products and/or services effected in Malaysia and in respect of local deliveries only. All transactions are to be conducted and payable in Ringgit Malaysia (RM), unless otherwise indicated.

The failure of DCR to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

DCR reserves the right to make changes to the Website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining condition.

These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this Website and/or using the services provided herein by DCR, you hereby consent to the exclusive jurisdiction of the courts of Malaysia in all disputes arising out of or relating to the use of this Website.

17.0   Please note that some purchases made on this platform may subject to a processing fee, registration fee, signed up fee, admin fee, transportation fee, runner fee, re packaging fee or any other fee so determined by the management.

18.0   The fees imposed will be informed to the customers prior to any purchases done on this platform, if its applicable.

19.0   Customers that has successfully made the transaction on this platform has deemed to be aware and agree to such charges or fees being imposed.

20.0   The fees may varies from time to time so determined by the management and may or may not be based on a promotional campaign.