YOUR PRIVACY AND SECURITY ARE IMPORTANT TO US
Your privacy is important to us, so we have created the following Privacy and Security Policy to let you know what information is collected when you visit https://dreamshop.com.my/ ("the Website"), why it is collected and how we use it. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters.
For the purposes of this Notice,
"Personal Data" means all information in respect of commercial transactions that relates directly or indirectly about an individual who is identified or identifiable from that information alone.
"Processing" means collecting, recording, holding or storing data, organising, adapting or altering data, using, referring to, retrieving or consulting data, disclosing or transferring data or otherwise making the data available to third parties, aligning, combining, correcting, erasing, destructing or destroying data.
COLLECTING PERSONAL INFORMATION AND PERSONAL DATA
We collect the details provided by you during registration together with information we learn about you from your use of our service and your visits to the Website and other sites accessible from them. it may be used to fulfil your request for information or your consent to receive communication from the Website Such communication can include: electronic newsletters, offline mailings, notification of new product arrivals, promotions, contests and customer service calls regarding orders you have placed.
If you place an order on the Website, we will collect your first and last name and/or full name, nationality, identification number and/or passport number, home or other address, telephone number, email address and billing, payment and financial information. If you do not provide such information, we will be unable to complete your purchase. We use this information to complete, support and analyze your purchases from the Website.
If you have transacted any payment transaction for purchase on the Website, your credit card details, bank account details and any other information as may be required to complete the transaction will be collected by us. We use this information to facilitate your use of the Services, to verity and carry out financial transaction.
This information may also be used for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction (credit card provider, e.g.) the delivery of your order (supplier, shipping carrier, e.g.) or the analysis and support of your use of the Website. Aside from the above, we may also collect information includes but not limited to your ethnicity, age, gender, preferred language choice, date of birth, passwords provided to the Website, profession, personal interests or preferences such as language, product or content interests, communicating and marketing preferences, information about your activity on the Website, device, browser, operating system and connection information, location, your photographs or images and all of your details and/or information shared on the Website for the following purpose:-
SOURCES OF YOUR PERSONAL DATA AND PERSONAL INFORMATION
We collect your Personal Data and personal information from yourself and a variety of legitimate sources, including but not limited to:-
CONSEQUENCES OF REFUSAL / FAILURE TO PROVIDE PERSONAL DATA AND PERSONAL INFORMATION
In the event you choose not to provide your consent or subsequently withdraw your consent to the Processing of the Personal Data and personal information by us, we will be unable to provide our products and/or services to you and/or allow your access to the Website.
Please also take note that your failure to provide us your Personal Data and/or personal information may result in amongst others, the following:-
COLLECTING TECHNICAL INFORMATION
As you browse the Website, we may gather navigational and click stream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, analyze and support your purchases from the Website and use of the web site to comply with any requirements of law and to determine the commissions for our Affiliates.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
SHARING PERSONAL AND/OR TECHNICAL INFORMATION
We take your privacy seriously. We only share your Personal Data and/or personal information when it is necessary to complete your order (submitting your address to a supplier and/or shipping carrier, e.g.) or to fulfil a legal requirement or request if we have belief that such action is necessary.
We may disclose your Personal Data and/or personal information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or our rights, the users of the Website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection. If we should ever file for bankruptcy or merge with another company, we may sell the information you provide to the Website to a third party or share your Personal Data and/or personal information with the company we merge with.
We will not share, sell, rent, or trade your Persona Data and/or personal information with other parties except as provided below:
We may share your Personal Data and/or personal information with our Affiliates and their respective employees, your immediate family members and/or emergency contact person as may be notified to us from time to time, any person under a duty of confidentiality to which has undertaken to keep your Personal Data and/or personal information confidential, any party in relation to legal proceedings or prospective legal proceedings, our auditors, consultants, accountants, or other financial or professional advisers, data centres and/or servers located within or outside Malaysia for data storage purposes, payment channels including but not limited to financial institutions, government agencies, statutory authorities, industry regulators and other similar authorities, any persons, authorities or regulators to whom we are permitted or required to disclose, in accordance with our contractual obligations with third parties or under the applicable laws and/or the general public when you become a winner in a contest by publishing your name, photographs and other Personal Data and/or personal information without compensation for advertising and publicity purposes.
We may also share your Personal Data and/or personal information with Authorized Third-Party Service Providers. We provide services and products through third parties. These "Third Party Service Providers" perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may share your Personally Information with such Service Providers to fulfil orders, deliver packages, send postal or email, administer contests or sweepstakes, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, process credit card payments, operate the Website, troubleshoot, and provide customer service. We may also collect Personal Data and/or personal information from individuals and companies ("Affiliates") with whom we have business relationships and may share your information with Service Providers to accomplish our administrative tasks. For example, when you order a service, we release your credit card information to the card-issuing bank to confirm payment for the service and, if applicable, release your address to the delivery service to deliver the service. Likewise, we may release an Affiliate's information to our bank to send out a payment. We encourage the merchants on the Website and Third-Party Service Providers to adopt and post privacy policies. However, the use of your Personal Information by such parties is governed by the privacy policies of such parties and is not subject to our control.
The Website may contain links to other sites. We are not responsible for the privacy practices or the content of such sites. This Privacy & Security Policy applies solely to information collected on the Website.
For the avoidance of doubt, please note that even if these sites are affiliated with us, we have no control over these sites, each of which may have their own separate privacy and data collection practices independent of us. We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk.
We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by the Website reduce the likelihood of security problems to a level appropriate to the type of data involved.
Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only the Website can read a customer's personal information.
We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter this practice according to changing requirements. We may keep other data for longer periods if the law requires it. Additionally, information posted in a public forum (such as a frequently asked question, article comment, or product review) could stay in the public domain indefinitely.
Notwithstanding the abovesaid, you are also advised to exercise caution with respect to the sharing of your personal information and your authentication / security details (such as passwords, credit card details, transaction details) outside of the Website.
YOUR CONSENT TO THIS POLICY
USE OF OUR WEBSITE
We permit you to display or create a hyperlink on the Website or personal web blog to individual postings as long as it is for non-commercial purposes only. We reserve the right to refuse or remove any submission or posting that violates our standards.
PRODUCT INFORMATION & ORDERS
The information on this site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies or omissions may relate to product description, product picture, pricing and availability. In the event an error occurs, it will be corrected immediately. We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted).
PRICING ERROR POLICY
If we found any errors on the price for any items listed in the Website , we reserve the right to amend the price of the products even the order has been paid. We will then request buyers to confirm again if they agreed to the newly revised prices. If they do not agree to the revised price, order will be cancelled and money will be refunded to buyer in full.
The Website may contain links to other sites. When you follow the external link to another site, you leave the Website and your interactions are no longer protected by this Privacy and Security Policy. Therefore, we are not responsible for the privacy practices of such sites and accepts no responsibility regarding the quality, nature and reliability of such sites.
MISCELLANEOUS PRIVACY ISSUES
Children. Minors under the age of 18 may not use the Website. We do not knowingly collect personal information from anyone under the age of 18, and no part of the Website is designed to attract anyone under the age of 18. The Website does not sell products for purchase by children. In certain instances, we sell children's products for purchase by adults.
By accessing or using the Website, you hereby confirm and warrant that you are above the age of 18 or at the age of 18 and you are capable of understanding and accepting the terms of this Privacy and Security Policy.
We will not be responsible for any losses, damages and claim suffered by the minors and/or his/her parent or legal guardian arising from any usage/access of the Website through misrepresentation of age, as it is the responsibility of a parent or legal guardian to prevent minors under his/her care to accessing the Website.
We may provide areas on our website where you can publicly post information about yourself, can communicate with others such as discussion boards or blogs, or can review products, restaurants, and submit media content. This information may be accessible by other consumers and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. For example, if you post your email address along with a public restaurant review, you may receive unsolicited messages. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews.
UPDATING YOUR PERSONAL DATA AND PERSONAL INFORMATION
It is important that the Personal Data and/or personal information you provide to us is accurate and complete for you to continue using the Platform and for us to provide the Services. You are responsible for informing us of changes to your Personal Data and/or personal information, or in the event you believe that the Personal Data and/or personal information we have about you is inaccurate, incomplete, misleading or out of date.
You can update your Personal Data and/or personal information anytime by accessing your account on the Platform.
We may take steps to share the updates to your Personal Data and/or personal information with third parties and our Affiliates with whom we have shared your Personal Data and/or personal information if your Personal Data and/or personal information is still necessary for the above-stated purposes.
YOUR RIGHTS OF ACCESS TO, CORRECTION, AND LIMITING THE PROCESSING OF YOUR PERSONAL DATA AND PERSONAL INFORMATION
You may at any time hereafter request to access to your Personal Data and/or personal information and have a copy of it by submitting such request in writing. If you are of the view that your Personal Data and/or personal information is inaccurate, misleading, incomplete or out-of-date, you may also make a request in writing for correction.
If you do not wish to receive notifications and marketing materials from us or would like us to cease Processing your Personal Data and/or personal information in a specified manner, you are entitled to submit a written request for such restriction of the Processing of your Personal Data and/or personal information. We will take reasonable endeavours to comply with your request. We may, however, refuse to comply with the requests under circumstances as permitted by law.
Any abovementioned requests, enquiries or complaints with respect to your Personal Data and/or personal information may be submitted to us in writing, to the following address:-
DCR MARKETING SDN BHD
C-3-03, Capital 3, Oasis Square,
No. 2, Jalan PJU 1A/7A, Ara Damansara,
47301 Petaling Jaya, Selangor.
Contact No. : 03-7832 6103
Email : [email protected]
You are advised to initiate review of your Personal Data and/or personal information. Upon receipt of your written requests for correction of your Personal Data and/or personal information, we will take reasonable steps to rectify the Personal Data and/or personal information which is inaccurate, incomplete and not up-to-date unless we consider there are justifications for refusing to comply with your requests.
You will be deemed to have consented to allow us to collect, record, hold, store, process and deal with your Personal Data and/or personal information until and unless we receive written notice to the contrary from you.
Dreamshop is a full range products and gift voucher online platform for customers to Pay with Points and Buy Now Pay Later 0%.
For further inquiries, please call us at +603 7832 6103 Mondays to Fridays between 9.00am to 6.00pm to speak to our customer service Alternatively, you may email us at [email protected] or you may leave a message to our WhatsApp number at +6017 600 6220 and we will reply to you as soon as we resume our operation hours.