We understand that sometimes due to certain circumstances, you may need to: -
This policy outlines the steps, process, guidelines, and terms and conditions to follow when requesting: -
RETURN OF PRODUCT
1.1 Non-Returnable Product
Depending on the type of the product, DCR may not be able to honor returns. Examples of non-returnable products are: -
Please note that the aforementioned examples are not exhaustive and comprehensive by any means.
1.2 Circumstances for Return
You may return the product under the following circumstances: -
1.3 Conditions for Return
1.4 Process for Return
NOTE: for more information in relation to replacement and refund, please refer to paragraphs 2 and 4 below.
REPLACEMENT OF PRODUCT
2.1 DCR's merchant will dispatch the replacement product to you if your complaint is found to be valid as per paragraph 1.4(c) above.
2.2 The Replacement Product will be of the same description and specifications as the original product.
2.3 If a replacement product is not available due to stock limitations or other reasons, you may opt to receive a refund instead subject to DCR's satisfaction of paragraph 1.3(a) above.
NOTE: for more information in relation to refund please refer to paragraph 4 below.
CANCELLATION
3.1 We understand that sometimes due to certain circumstances, you may need to cancel your purchase on our platform.
3.2 You may cancel your order on our platform for any reason subject to the following terms and conditions.
3.3 Process for Cancellation
REFUND
4.1 You may be refunded at the sole discretion of DCR if DCR, DCR's merchant, and the Bank are satisfied that the return of the product is completed as per paragraph 1 above.
4.2 DCR will provide you with the refund request form and you will be required to complete the refund request form and return the completed refund request form to DCR by email.
4.3 Upon receipt of the completed refund request form, DCR, DCR's merchant, and/or the Bank will take around fourteen (14) to thirty (30) working days to review and process the requests.
4.4 Once DCR, DCR's merchant, and the Bank approve the refund request, the Bank will typically take around thirty (30) to sixty (60) working days or any other timeframe in accordance with the Bank's policy and timeframe to process and approve the refund.
4.5 If DCR, DCR's merchant, and the Bank approve the refund, the refund will be processed and credited back to your credit card account or payment mode that you used for the purchase or be credited by such other mode in accordance with the Bank's and Financial Institution's policy.
4.6 Please note that ultimately, the approval of the refund is subject to the discretion of the relevant Bank. DCR and DCR's merchant also reserve the right to disapprove refund requests that do not meet the eligibility criteria or are deemed invalid based on their assessment.
4.7 The cost for the return of the product and other incidental costs incurred by you during the process will not be reimbursed or refunded.
FAQS
1. IF THERE IS A REQUEST FOR CANCELLATION OF ORDER, HOW CAN I GO ABOUT THIS?
Answer: Cancellation of order is not advisable. However, this is subject to case-to-case basis. A cancellation fee of RM200.00 will be imposed per transaction.
2. HOW LONG DOES IT TAKE TO PROCESS A CANCELLATION REQUEST?
Answer: The customer is requested to send in the written cancellation notice via email or fax to DCR Marketing Sdn Bhd. We need around 14-30 working days to process any cancellation request.
3. HOW LONG DOES IT TAKE TO PROCESS A REFUND OR REIMBURSEMENT?
Answer: It will take 30 - 60 working days to wait for the refund from the individual Banks. This is not within DCR's control. Please note that it also subjects to Cardmembers' statement date.
4. HOW DOES A CUSTOMER REQUEST FOR A CANCELLATION?
Answer: To request a cancellation, email us at [email protected]. Provide information on the transaction including the card used for the transaction.
5. WHAT ARE THE DETAILS REQUIRED TO PROCESS A CANCELLATION?
Answer: Credit card number, Card Holder Name, Order Number, Order Date and Transaction Amount.
6. HOW ARE MERCHANT AND CUSTOMER NOTIFIED ON A CANCELLATION?
Answer Once application is submitted, merchant will get an update from DCR Marketing via email and customer will be notified via SMS/Email by the respective bank.
Dreamshop is a full range products and gift voucher online platform for customers to Pay with Points and Buy Now Pay Later 0%.
For further inquiries, please call us at +603 7832 6103 Mondays to Fridays between 9.00am to 6.00pm to speak to our customer service Alternatively, you may email us at [email protected] or you may leave a message to our WhatsApp number at +6017 600 6220 and we will reply to you as soon as we resume our operation hours.